Purchases through Amazon
This website does not accept orders or payments. If you purchase an AMANAVU LTD product through Amazon, use the delivery and return information shown on the relevant listing, at checkout and in your order confirmation.
For products fulfilled by Amazon, Amazon handles fulfilment and the associated delivery and return process. Options may depend on the product, delivery address and the terms applicable to your order.
Delivery information
Check your Amazon order for the estimated delivery date, delivery charges and available tracking. If a parcel is delayed, missing or marked as delivered but has not arrived, open the relevant order and use the help options provided. We do not publish a separate delivery-time or free-delivery promise on this website.
Starting a return
- Sign in to the Amazon account used to place the order.
- Open Your Orders and select the relevant purchase.
- Use the available return or support option and follow the instructions for that order.
The instructions should explain the applicable return window, return method and any return postage costs. Exceptions may apply to particular products; check the policy for your purchase. If an online return option is unavailable, contact Amazon support or the seller through the order.
Damaged, faulty or incorrect items
Report the issue through your order’s support options, with an order reference and a brief explanation. Keep any relevant packaging or photos if they help explain the problem. Your rights for faulty or misdescribed goods are separate from any voluntary change-of-mind policy.
Refunds and cancellation rights
Refund progress and the expected payment method can be checked through your order or with the service handling your return. Processing times and eligibility depend on the order and applicable law.
UK consumers buying most goods online normally have 14 days after delivery to tell the seller they wish to cancel, and a further 14 days to return them. Exceptions apply, including to some personalised, perishable or unsealed hygiene products. A marketplace’s voluntary policy may provide additional rights. Nothing on this page limits your statutory cancellation rights or remedies for faulty goods. See UK government guidance on returns and refunds.
Return addresses
Follow the return address supplied for your specific order. Do not send goods to our registered office unless we have expressly instructed you to do so; it may not be the appropriate return destination.
Trade arrangements and other questions
For a separately agreed business-to-business arrangement, delivery, inspection, returns and payment terms are those agreed in writing for that arrangement. For help identifying the appropriate contact, email account@amanavu.com with your order reference and enquiry. Please do not send payment-card details or account passwords.
Last updated: 23 September 2026